Legal
Privacy Policy.
This policy explains what personal information Thrune collects, why, who we share it with, and your choices. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth), whether or not the Act requires it of a business our size.
Short version. We collect what you send us and what we need to build and run your services. We don't sell it. We don't use advertising trackers or analytics on this site. You can ask to see, correct or delete your information at any time.
Contact. contact@thrune.net. Please put "Privacy" in the subject line.
1. What we collect
- When you contact us or ask for a Free Build: your name, email, phone number (optional), company (optional), the plan and service you're interested in, your message, the page you sent it from, and when you sent it.
- When you become a customer: contact and billing details for the people we work with, your approvals and instructions, the content you give us for your site, and the access details we need for your domain and accounts.
- When you book a call: Cal.com, our booking tool, collects your name, email, the time you pick and anything you add. Our site fills in your name and email for you when you book right after sending the form.
- When you visit our site: our hosting provider automatically logs basic technical details such as your IP address, browser type and the pages requested. We use these logs only to keep the site running and secure.
- Payments: we don't collect or store card details. If we add card payments, a payment provider will process them and we'll update this policy first.
You don't have to give us personal information, but without an email address we can't reply or build anything for you. You can ask us a general question without giving your name.
2. How we use it
- To reply to you, plan and build your Free Build, and provide, support and bill for your plan.
- To keep our site and your services secure, including filtering spam and bots.
- To send you service messages: a copy of your request with a link to book your call, a copy of your go-live approval, and emails about your build, launch, invoices and anything affecting your services.
- To send occasional news or tips, only if you've agreed. Every such email has an unsubscribe link, in line with the Spam Act 2003 (Cth).
- To keep records the law requires, such as tax records.
We don't sell personal information, and we don't use it for advertising profiles.
3. Cookies and browser storage
Our public site sets no cookies and uses no analytics or advertising trackers. It saves a few settings in your own browser using local storage: your light or dark mode choice, the pricing region you picked, and a copy of our prices so the page loads faster. It also notes, for the current tab only, that you've already seen the opening animation. None of this is sent to us. Clearing your browser data removes it.
Our fonts and code files are served from our own site, so loading a page doesn't send your details to a font or code library.
Links to WhatsApp, GitHub and Cal.com take you to those services, which have their own privacy policies.
5. Overseas storage and access
Some of our providers store data outside Australia, mainly in the United States. Members of our team may also work on your project from outside Australia, including from Bangladesh. When information leaves Australia, we take reasonable steps to make sure it's handled in line with the Australian Privacy Principles. We do this by choosing providers with strong security and privacy terms, and by holding our team to this policy.
6. Your customers' data
The sites and automations we run for clients may handle personal information about the client's own customers. For that information we act on our client's instructions and use it only to provide our services to them. If you are one of our client's customers, please contact that business first. We'll help them respond.
7. How long we keep it
- Enquiries that don't go ahead: deleted within 24 months of our last contact.
- Free Builds that don't go live: Your Content is returned on request, and our copy deleted within 30 days of the Preview being taken down.
- Customer records: kept while you're a customer, then as long as the law requires. That is generally five years for tax and business records.
- Site backups: kept for 30 days on a rolling basis.
8. How we protect it
We use encrypted connections, access limited to the people who need it, strong passwords with two-step sign-in where available, and providers with good security records. Our staff passwords are stored only as secure hashes.
If a data breach is likely to cause someone serious harm, we will notify the people affected and, where required, the Office of the Australian Information Commissioner (OAIC), as the Notifiable Data Breaches scheme requires.
9. Your choices and rights
- See or correct the personal information we hold about you.
- Ask us to delete it, unless we must keep it by law.
- Unsubscribe from any non-essential email at any time.
Email us with "Privacy" in the subject line. We'll reply within 30 days, and we don't charge for it. If you're outside Australia, you may have further rights under your local law, and we'll respect them.
10. Complaints
If you think we've mishandled your information, email us first and we'll try to put it right within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
11. Changes to this policy
We may update this policy. The version date at the top always shows the latest. If a change affects how we use information we already hold about you, we'll tell you by email first.